Frequently Asked Questions
Everything you need to know about our handcrafted furniture and service.
What materials do you use for your furniture?
At Kayu Studio, we specialize in sustainably sourced hardwoods, including teak, oak, and walnut. Each piece is handcrafted to highlight the natural grain and unique character of the wood.
How long does shipping take for large furniture items?
Standard delivery for large items typically takes 7-14 business days depending on your location. You will receive a tracking link and a scheduled delivery window once your order leaves our warehouse.
Do you offer international shipping?
Currently, we ship to most countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on the dimensions of the piece and your specific destination.
What is your return policy?
We offer a 30-day return policy for most items in their original condition. Please note that custom-made pieces and final sale items are not eligible for return unless they arrive damaged.
How should I care for my wooden furniture?
To maintain the beauty of your furniture, we recommend using a soft, dry cloth for dusting and avoiding harsh chemicals. For spills, wipe immediately with a damp cloth and dry thoroughly.
Are your products covered by a warranty?
Yes, all Kayu Studio furniture comes with a 12-month limited warranty covering manufacturing defects and structural integrity under normal residential use.